Access for All, inclusive swimming for Disabled People.

Swimming is an important activity for many disabled people, at competition level or purely for recreation. Swimming provides independence and freedom for the physically impaired person who can move independently in water, outside the confines of a wheelchair and without a walking aid or prosthesis.

Hoists are one way of helping wheelchair users to get into the pool. As a Commercial Pool Operator, you should carefully consider the location of the hoists to ensure they are of maximum benefit and do not represent an obstruction to the free movement of pool users and staff.

Under UK law, Commercial Pools must make sure:

  • staff are fully trained and competent in the use of the equipment;
  • the capabilities of the individual are taken into consideration;
  • the equipment is inspected and, if necessary, tested periodically by a competent person to ensure that the hoist can continue to safely lift loads up to its marked safe working load.

At Specialist Pools Services we can ensure that hoists or similar devices are maintained and fit for purpose and staff are properly trained in their use, ensuring safe access for disabled people and your compliance with UK Law and best practice.

We can advise you on all aspects of the requirements and obligations as a Commercial Pool operator to comply with your duties under the Health and Safety at Work Act, as described in the HSE’s Guidance note 174 4th Edition (2018)- Managing Health and Safety in Swimming Pools.

Contact Us

Call us today on 07500 112041, or via our contact form to discuss how Specialist Pools Services could help you.

Who you going to call…

Emergencies happen.

At Specialist Pool Services, we offer a 24-hour emergency response service to get your Swimming Pool or Spa operational as soon as possible – ensuring the impact for your clients is minimal.

New pump installed at a private health club in Hampton, Surrey

Recent Emergency Response

A new pump was installed in less than 20 hours at a private health club in Hampton, Surrey, after the client called us to report their current pump was faulty.

We are proud of our Emergency Response Service

At Specialist Pools Services, our swimming pool engineers have a fully stocked van and with our manpower strategically located, we are ideally positioned to cover London and the surrounding Home Counties, providing a  rapid response to any emergency situations that may arise.

Just contact Phil at Specialist Pools Services to have your facility under our 24-hour Emergency Response Service – providing you with total peace of mind in the event of a Swimming Pool or Spa emergency.

No job is too big or too small for Specialist Pool Services engineers. Our phones are answered 24 hours a day, 7 days a week.

Planning Permission

Do you need planning permission to build a swimming pool?

The addition of a swimming pool makes an attractive and eye-catching centrepiece to a home. Domestic pools can be built inground or above the ground, indoor or outdoor and by different construction methods, such as vinyl liner, concrete tiled or a one-piece fibreglass shell.

If you are planning on adding an indoor pool to your home inside a new building, known as a pool hall, first check if planning permission for the building will be required. A pool hall, regarded as an outbuilding, to your property is usually considered to be permitted development and does not require an application for planning permission, subject to certain limits and conditions.

Planning permission is not usually required if you want to build an outdoor pool in your garden. This is because swimming pools and pool houses (regarded as an outbuilding) are included in the permitted development rights. So planning permission is not needed subject to certain limits and conditions.

However, if your home or surrounding area is classified as a listed building, a conservation area, green belt land, a national park or any other designated land, you may have to apply for planning permission.

The planning rules and building regulations on indoor swimming pools also apply to hot tubs housing and sauna cabins. Building regulations will need to be adhered to with regards to ventilation.

It is always best to check with your local planning authority to see whether or not you need to make planning application if you want to build a swimming pool, a hot tub or sauna cabin in your garden.

Contact Us

At Specialist Pools Services we have over 15 years of experience in this area and have always had good relations with planning departments (and in 15 years a 100% success rate to date), so please talk to us on 07500 112041 if you need to discuss further your specific situation.

Swimming in Sunshine… and don’t it feel good!

The maintenance of your pool can be a tricky task, Specialist Pools Services are here to make it easy for you. Over the Summer, it’s important to regularly check the condition of the pool, to ensure it stays in perfect condition, ensuring plenty of use in the Summer months.

Here are our top 4 maintenance tasks:


1) Filter, pump and heating system.  Regularly check to see if there are any cracks or signs of damage.

2) Debris, get rid of it! It’s essential you remove large debris quickly to avoid a build-up If you’re thinking about sprucing up your garden it’s important to dispose of any debris on your pool before taking a swim.

3) Water Levels: Low water level: keep your pool nice and full at all times, especially if you have an automatic cover that sits on top of the surface. This will help you when you vacuum clean. High water level: drain so it doesn’t overflow. Doing this manually might take some time depending on how much there is, so a pump may be required.

4) Test your water quality. Although we love our party-goers, they may bring some uninvited guests to the party; sweat, dirt, oil and sunscreen… just to name a few. The increased amount of pollutants can change your water’s chemistry, which may lead to cloudy water and algae growth in your pool. So test often and treat the water to maintain perfectly clear water in your pool

We have listed just a few ways you can check whether your swimming pool has fallen victim to heavy use during the Summer seasons. However, to get the full care your pool deserves,  please get in touch with our specialists who can ensure that everything is working to its optimal potential. We will chlorine wash your pool, vacuum to remove any debris, dose the water, and check the systems for leaks and any signs of damage. We can also take care of any repairs that may need doing to ensure that you keep your pool up and running in tip-top condition.

Contact Us

If your pool or spa water isn’t crystal clear then call us today on 07500 112041, or via our contact form to discuss how Specialist Pools Services could help you.

The Heat is On, but the water is COLD…

Is your Heat Exchanger working at Optimum Efficiency?

The benefits of having a heat exchanger incorporated into your pool or spa  are two-fold;

•  Your pool will heat quicker, without a heat exchanger fitted the water temperature will rise by just 1-2ºC an hour, the addition of a quality heat exchanger can raise the water temperature by 12ºC an hour. 

Dramatically reduce your fuel costs, the costs of fitting a heat exchanger can typically be recovered in the first few months.

However, without regular maintenance and cleaning a heat exchange can soon lose its efficiency and also cause additional problems resulting in poor water quality. The cooler temperatures in the winter months put an enhanced strain on a heat exchanger, it is therefore imperative that it is working at optimum performance. A service plan from Specialist Pools Services will ensure your heat exchanger is maintained and performing at its best.

Regular Service Plans

Over time, plant room equipment experiences wear and tear and will need to be replaced with new parts or with more technologically advanced products that become available on the market. We will advise you on the best products and solutions for their plant room and then undertake the upgrade to ensure that you benefit from the most energy efficient and environmentally friendly product.

Our regular maintenance plans ensure your pool and spa filters, pumps, heaters and controls achieve optimum performance.

Contact Us

If you think your pool or spa isn’t reaching temperature then call us today on 07500 112041, or via our contact form to discuss how Specialist Pools Services could help you.

I can see clearly now…

To the bottom of my pool

The most common causes of cloudy swimming pool water are improper filtration, insufficient water circulation or flow rate, poor pool water chemistry.

Properly balanced swimming pool water chemistry is the single most important factor in maintaining a healthy and safe swimming environment. A correct water balance protects bathers and increases the life of the pool plant equipment and fittings.

There are a number of factors that contribute to balancing pool water.

• pH,
• Total Alkalinity,
• Calcium Hardness,
• Temperature,
• Total Dissolved Solids (TDS).

At Specialist Pools Services we know the clarity of pool water is critical. You must be able to see clearly the bottom of the pool at its deepest point. If you can’t then there is a problem with the water treatment regime, resulting in discomfort to users along with damage to plant equipment or the actual fabric of the pool. The Pool Water Treatment Advisory Group has the following to say,

Clarity of pool water is critical. It should be possible to see clearly the detail of the bottom of the pool at its deepest point from the pool surround. If not, this is a sign of deterioration in water quality and could lead to an immediate physical danger to anyone in distress, as well as the likelihood of discomfort to bathers because of the poor condition of the water. Also, it is a sign of ineffective disinfection and similarly if the cause of the cloudy water is ineffective filtration then disinfection will be compromised.

Contact us

At Specialist Pools Services, we have a three-step treatment  plan to ensure the water in your swimming pool is crystal clear;

Step 1: Check the filtration system including a clean of the filter, and reestablishing the proper flow rates.

Step 2: Establishing proper swimming pool chemistry water balance.

Step 3: If the swimming pool water is still cloudy after the first two steps, it is likely there are microscopic suspended particles. In this case, we will perform water clarification.

If you would like crystal clear water in your swimming pool then, call us today on 07500 112041 to discuss how Specialist Pools Services could help you.

Is your pool leaking…

Water levels dropping in your pool by more than 5cm a day…

If the water level in your swimming pool or spa is dropping by more than 5 cms in a 24 hour period, you may have a leak. If a leak is not dealt with in a timely manner, then there can be serious consequences. These include possible erosion or subsidence causing serious structural damage to your pool and nearby buildings, resulting in expensive repairs.

At Specialist Pool Services we can quickly locate the cause of the leak and make good a repair, often with minimal impact and frequently done in a day. This is also an ideal time to have your pool serviced.

A real example, a leaking joint in a buried pipe.

Recently, we were called out to an outside pool in a garden in Surrey. The pool was losing 6 cms in a 24 hour period, with the pump running. We were able to locate the cause of the leak, with pinpoint accuracy, a combination of our extensive experience, knowledge and having the right equipment to locate the leak.

The repair was made to a leaking joint on the pipe, we followed this up with a service to ensure the pool was in tip top condition.

Can my Vinyl Swimming Pool Liner be repaired if it has a leak?

When it comes to leaky vinyl swimming pool liners, you have two options either you can repair the leak in the liner or you can purchase a replacement pool liner.

The only problem is, how do you know which is the better option for your pool? When you come across a leak in your vinyl swimming pool liner, there are a number of things to consider that can help you make this decision, two key factors are, the age of the vinyl liner and where the leak is.

We recently replaced a vinyl liner on a pool in the Surrey Hills which had multiple leaks due to the age of the liner.

Contact us

Over the years we have repaired many pools and spas, and we can confidently state that having been in the industry for several decades, we have encountered every type of pool imaginable.

If you think your pool or spa may have a leak then call us today on 07500 112041 to discuss how Specialist Pools Services could help you.



New Lights

Replacing Underwater Lights

We have recently replaced the underwater lights at a client’s pool with new stainless steel housings and LED lights. LED lights have many advantages;

cheaper to run, up to 80%,

longer lifetime, on average 5 years plus when run for 12 hours a day,

they don’t heat up.

The most common cause of failure with halogen lights is from heat resulting in pressure building up in the housing, causing the casing to expand around the seals. This allows water to leak into the casing, fusing the bulbs or causing a short circuit and the main distributor board to fail.

Pool Service

Replacing the lights in a pool can easily be combined with an overhaul of the filtration system used in your pool. Our Servicing regime involves;

• monitoring the chemicals in the water to ensure that they are at the required healthy levels,

general cleaning of the pool (e.g. brushing, vacuuming),

• washing and re-grouting mosaic tiles,

• checking the performance of filters and pumps,

cleaning pool covers and surrounding areas.

Providing you with the piece of mind on the quality of the water in your pool and a great looking pool that sparkles.

Servicing this today. #spa #infinityedge #pool

A post shared by Specialist Pools Services (@specialistpools) on

Contact us

Replacing the lights in your pool or spa is a great way to give it a fresh new look, combine this with a full service from Specialist Pools Services and your pool will sparkle, looking better than when it was first commissioned.

Why not give Phil a call today on 07500 112041 to discuss replacing the lights in your pool?


We Are Hiring

Specialist Pools Services

We are leaders in the swimming pool industry in the South East of England, we are based in Tadworth, Surrey. We design imaginative swimming pools & spas, constructed to a high specification, that met the exacting standards set out by PWTAG (Pool Water Treatment Advisory Group). Attention to detail is a priority throughout every project and our excellent aftercare ensures your pool or spa is maintained in tip-top condition.

The Person

Specialist Pools Services has a great record of developing and retaining staff. We recruit the best professionals in the pool industry along with talented young people wishing to become pool service engineers. We are passioniate about investing in the training and development of our people, providing on the job coaching and training for formal qualifications. If you are keen to make a career in the pool industry, contact us for more information about current openings.

We are always looking to recruit the right person, on a full-time, permanent basis. The individual will need no experience in the swimming pool or spa industry but must be keen, reliable and able to think outside of the box. Full training will be provided.

How to Apply

If you know someone that might be interested or are interesterd yourself, please contact Phil in the first instance.

Happy Customers

Quick update from Phil of Specialist Pools Services on a couple of jobs completed during October 2016.

Replacement of a leaking filter

We had to cut out and replaced a leaking filter on a hydrotherapy pool in a private health club in Chelsea. This was made especially difficult as the plant room was 2 floors underground and the leaking filter was obstructed by many other pieces of plant room equipment.

Repaired filter on a hydrotherapy pool.


However, it all went to plan and the manager was extremely happy as we had advised the hydro pool would have to be closed for 7 days while we carried out this work, and we were delighted to open the fully working spa after only 4 days of downtime. One very happy customer.

Plant Room Install

We  also completed a plant room installation in a private residence in Chelsea, without drama and within the specified time. This was an OSPA system, far more complicated than a basic plant room install. Another happy customer.

About Phil Stevens

Phil has been in the Swimming Pool business for nearly 20 years, 10 of these years were spent with one of the best pool construction companies in London, whilst he was with them he lead the team in the construction of many swimming pools and spas.

Phil established his own company, Specialist Pools Services, in 2016, in Tadworth, Surrey and tells anyone who will listen that his first company vehicle was a motorbike and not a scooter.

Phil continues to lead the company, ensuring that the service delivered is the best,  he is a Member of the Institute of Swimming Pool Engineers (ISPE).